100ms
Voice AI agents automating patient access workflows for pharma and specialty pharmacy to cut delays and boost adherence.
Visit WebsiteKnown For
Voice-first AI agents that handle complex IVR navigation and real-time patient/provider conversations
Key Differentiators
- Custom-built for healthcare workflows with US data residency and full HIPAA/SOC II compliance
- Proven video infra expertise enabling scalable, low-latency interactions.
Overview
100ms AI develops voice-first AI agents that automate high-friction healthcare workflows including patient intake, appointment scheduling, benefits verification, prior authorizations, and refill coordination. They target specialty pharmacy and pharma organizations to reduce administrative burdens, accelerate time-to-therapy, and improve patient access to specialty medications. The platform combines conversational AI with healthcare-specific knowledge for HIPAA-compliant operations.
Services & Capabilities
- AI voice agents for: patient intake and onboarding, appointment scheduling and reminders, benefits verification (navigating IVRs), prior authorizations, telehealth coordination, prescription refills/adherence follow-ups, front desk support, insurance benefits guidance, nurse visit prep (vitals/aller
Competitive Position
- Voice-first AI agents that handle complex IVR navigation and real-time patient/provider conversations
- Custom-built for healthcare workflows with US data residency and full HIPAA/SOC II compliance
- Proven video infra expertise enabling scalable, low-latency interactions.
Recent Developments
Active in pharma conferences: Speaking at Informa Connect Patient Pathways 2026, Hub & Specialty Pharmacy 2026 (AI workshops on patient access); Future Pharma 2026 sponsor. Joined Coalition for Health AI (CHAI). Magi partnership for AI marketing engine (2026). Hired Naresh Aggarwal (ex-CareMetx/Amgen) for healthcare solutions leadership.
Client & Partner Ecosystem
Mayo Clinic Platform Accelerate cohort participant; Coalition for Health AI (CHAI) member (with Mayo Clinic, Cleveland Clinic); Future Pharma sponsor/exhibitor; ex-CareMetx/Amgen leadership on team. N
Technology Platform
100ms AI Voice Agents
Therapeutic Focus
Specialty therapies (oncology, rare disease, autoimmune); broad healthcare
Target Customers
Pharmaceutical companies, specialty pharmacies, healthcare providers (clinics, health systems), pharma patient services hubs
Sources
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