Hub Services / Patient Support Programs
Centralized patient support for branded therapies including benefits investigation, prior authorization, copay assistance, adherence programs, and nurse case management.
79 vendors listed
Hub services providers serve as the connective tissue between pharmaceutical manufacturers, payers, providers, and patients for specialty and rare disease therapies. These companies offer end-to-end patient support programs that help patients access, afford, and stay on therapy.
Core Services
- Benefits Investigation (BI): Verifying patient insurance coverage and determining out-of-pocket costs before treatment begins
- Prior Authorization (PA) Support: Navigating payer requirements, submitting PA requests, and managing appeals
- Copay & Financial Assistance: Enrolling patients in copay programs, free drug programs, and charitable foundations
- Nurse Case Management: Clinical support through nurse educators, adherence counselors, and care coordinators
- Specialty Pharmacy Coordination: Managing fulfillment through limited or exclusive distribution networks
- Adherence & Persistence Programs: Proactive outreach, refill reminders, and side effect management
Who Needs Hub Services?
Hub services are essential for any manufacturer launching a specialty, biologic, or rare disease therapy — particularly those with complex access pathways, REMS requirements, or high patient cost burden. They are the standard of care for branded specialty launches.
AssistRx
Orlando, FL (Maitland)
Technology-first patient access platform backed by WCAS, delivering measurable time-to-therapy reductions through direct payer connectivity and EHR-integrated digital intake.
- Tier 2 — Mid-size technology-first hub platform
Cardinal Health
Dublin, Ohio
Big 3 distributor aggressively building a multi-specialty pharma services platform through $7.2B in acquisitions — differentiated by Sonexus hub flexibility, nuclear pharmacy moat, and at-Home dire...
CareMetx
Bethesda, Maryland
Technology-enabled hub services platform providing patient access, benefit verification, copay administration, and adherence solutions across 80+ pharmaceutical brands.
- Tier 3 (Specialized): TailorMed, Paysign, PHIL — focused on specific niches
ConnectiveRx
Whippany, New Jersey
Leading independent provider of outsourced commercialization services to drug manufacturers, operating across hub solutions, copay assistance, and awareness & adherence (A&A) segments.
- 40-50% win rate across all services they compete for
- 68% of revenue is recurring/re-occurring (management fees + script-volume-tied transaction fees)
EVERSANA
Milwaukee, Wisconsin
Full-stack pharmaceutical commercialization partner integrating advisory, field deployment, patient services, specialty pharmacy, market access, data analytics, and agency solutions under a single ...
- Breadth may come at the expense of depth in any single service line
- Integrated model requires clients to trust a single vendor across critical functions
- Younger company (founded 2018) with less track record than established point-solution providers
Optum (UnitedHealth Group)
Eden Prairie, Minnesota
Full-stack pharma services platform spanning data & analytics, specialty pharmacy, PBM, and consulting — uniquely powerful but structurally conflicted by its PBM parent.
100ms
San Francisco, CA
Voice AI agents automating patient access workflows for pharma and specialty pharmacy to cut delays and boost adherence.
- Custom-built for healthcare workflows with US data residency and full HIPAA/SOC II compliance
- Proven video infra expertise enabling scalable, low-latency interactions.
Accessia Health
Midlothian, VA
Nonprofit providing comprehensive financial aid, case management, and legal support to rare/chronic disease patients beyond copays.
- Holistic support beyond copays (e.g., diagnostics, DME, dental)
- Community-based initiatives addressing social determinants
Accredo (Evernorth Health Services)
Memphis, Tennessee
#2 specialty pharmacy by revenue ($59.5B dispensing revenue, 2023). 15 condition-specific Therapeutic Resource Centers (TRCs), GeneAXS gene therapy team, and deep integration with Express Scripts P...
Agadia Systems
Parsippany, NJ (relocating to Morris Plains, NJ early 2026)
AI-powered utilization management platform automating prior authorization for 100M+ covered lives across 55+ health plan and PBM customers, with an emerging specialty drug ePA portal for pharma.
Apollo Care
Chicago, IL
Tech-driven copay, hub, and analytics solutions optimizing pharma patient access and commercial performance.
- Tech-first purpose-built platforms with real-time innovation
- Integrated data analytics for GTN optimization
- Industry-born expertise enabling agile, precise solutions for patient access
Asembia
Florham Park, NJ
Largest U.S. specialty pharmacy GPO with 35,000+ pharmacy network, integrated hub services, and the industry's dominant annual conference (AXS Summit) — the gateway to the specialty pharmacy ecosys...
Asepha
Toronto, ON (expanding to New York City office)[ZoomInfo](https://www.zoominfo.com/c/asepha/1333436127), [BetaKit](https://betakit.com/pharmacy-ai-agent-asepha-raises-4-million-usd-to-double-staff-and-open-new-york-office/)
AI agents automating pharmacy workflows to accelerate specialty medication access and cut admin time by 80%.
- Pharmacist-founded with clinical accuracy (e.g., 98% OCR, 96% production accuracy)
- seamless PMS/EHR integration without workflow changes
Atlantis Health
Summit, New Jersey
Global partner delivering behavior science-powered patient engagement solutions to boost adherence and outcomes for pharma across the health journey.
- Health psychology-informed behavioral science strategies
- "Behavior Change as a Service" with personalization tech
- end-to-end expertise from strategy to delivery across global multichannel platforms.
Authenticx
Indianapolis, IN
AI-powered conversation intelligence turning healthcare interactions into actionable patient and compliance insights at scale.
- Healthcare-exclusive AI trained on proprietary labeled data for medical accuracy
- analyzes 100% of interactions at scale (not samples)
Brightree
Peachtree Corners, GA
Cloud software automating post-acute workflows for HME, pharmacy, and infusion providers to boost efficiency and patient care.
- Market-leading cloud platform with deep post-acute integrations and automation
- Unmatched real-time support from industry experts
- Proven scalability serving 2,200+ orgs with high customer satisfaction.
BrightSpring Health Services
Louisville, Kentucky
Multi-modal integrated pharmacy and healthcare services platform — $12.9B revenue, #4 largest specialty pharmacy, #1 independent oncology SP (Onco360), plus home infusion (Amerita), LTC pharmacy (P...
CareTria
Somerset, NJ (corporate); Lakewood, NJ (operations legacy)
Therapy initiation platform combining provider-embedded digital enrollment, automated benefit verification, and physical fulfillment (samples, pharmacy, 3PL) under one roof. Formerly Knipper Health.
- Tier 1 (>$500M): Eversana, Lash Group, McKesson, Valeris
- Tier 2 ($100M-$500M): CareTria, ConnectiveRx, AssistRx, CareMetx, Fortrea
CaryHealth
Washington, District of Columbia
AI-powered digital pharmacy platform optimizing patient access, adherence, and outcomes for pharma and payers.
- Integrated AI + nationally licensed digital pharmacy for end-to-end DTP
- Proprietary AI model with massive clinical data sources
- Proven metrics like +15% adherence, 90% faster clinical search, 73% care gap closure.
CassianRx
Bala-Cynwyd, Pennsylvania
Automating specialty patient journeys with ML-driven engagement for pharmacies and pharma.
Cencora Patient Support Services (Lash Group)
Fort Mill, SC (Lash Group operations); Conshohocken, PA (Cencora corporate)
One of the oldest and largest hub services providers in the U.S., now classified as non-core by parent Cencora — a major M&A signal for the hub services industry.
- US hub services market estimated at ~$1.6-1.7B (2024-2025)
Claimable
Sacramento, CA
AI-powered appeals platform overturns insurance denials at scale for pharma hubs, providers, and patients.
- Proprietary AI model with purpose-built database for 80%+ win rate
- scales without added headcount
- patient-led appeals leverage legal protections
Conduent
Florham Park, New Jersey
Conduent Incorporated (NASDAQ: CNDT) is a business process services company formed as a spinoff from Xerox Corporation in January 2017.
ConnectMed360
Louisville, KY
Comprehensive hub services connecting pharma to patients for rapid access to oncology, rare, and complex therapies.
- Nationally licensed commercial/non-commercial pharmacies (50 states + PR/Guam)
- expertise in oncology/rare/orphan diseases with 100+ years leadership experience
- real-time data dashboards and industry-leading speed to therapy (BV, conversion, first fill)
CoverMyMeds
Columbus, OH
Dominant U.S. electronic prior authorization platform (~90% ePA market share) with a multi-billion-dollar pharma manufacturer services business built on top of a free provider tool.
CVS Health
Woonsocket, Rhode Island
CVS Health is the most vertically integrated pharma-facing services entity in the U.S.
D2 Solutions
Chesterfield, Missouri[CB Insights](https://www.cbinsights.com/company/d2-pharma-consulting)
End-to-end consulting and SaaS eliminating friction in specialty drug commercialization, access, compliance, and patient support.
- Team of ex-executives with 60+ decades experience across pharma/pharmacy
- integrated consulting + proprietary SaaS (not just vendor)
Data Unveil
Chesterbrook, PA
Next-generation data aggregation platform powering patient insights and pharma channel performance.
- Proprietary SCRAII platform with no license pass-through fees
- 10+ years expertise supporting 100+ brands/data partners
- integrated data from pharma ecosystem including HUBs/specialty pharmacies for patient insights.
eMAX Health
Delray Beach, FL
Tech-enabled patient hubs and market access research optimizing pharma commercialization, access, and outcomes.
Fairview Pharmacy Solutions
Minneapolis, Minnesota
Equipping health systems with tools, training, and support to build, run, and scale high-performing pharmacy programs for growth and better patient outcomes.
- over 35 years operational experience from parent Fairview Pharmacy Services
- comprehensive tools/training for scalable growth, patient retention, and revenue improvement.
Gifthealth
Columbus, OH
Unified digital hub services platform accelerating pharma patient access, fulfillment, affordability, and adherence at scale.
- Single-partner DTP platform at scale combining digital pharmacy speed with hub flexibility
- superior outcomes (95% dispense, 1.4-day fill time, 92% persistence)
- full visibility and 99% accurate real-time data without third-party integrations
Guidehouse
McLean, VA
AI-led consulting optimizing pharma launches, market access, and lifecycle value through integrated advisory and technology.
HealthDyne
Lakeland, FL
Modular white-label specialty pharmacy and hub services powering pharma, telehealth, and providers to scale patient access rapidly.
- Modular à la carte white-label services for rapid scaling without infrastructure buildout
- Pre-built optimized pharmacy/tech infrastructure backed by Carlyle/WellDyne expertise
- High-speed execution for market entry and growth in evolving healthcare.
HealthWell Foundation
Germantown, MD
Fills insurance gaps with copay/premium grants for underinsured patients across 95+ chronic disease areas.
- 100% of donations to patient grants (admin costs self-financed)
- $4.8B+ in aid to 1.8M+ patients
- Ranked 17 on Forbes Top 100 Charities 2025 with 100% fundraising efficiency
Indegene
Bangalore, India
Digital-first commercialization partner accelerating biopharma therapies from strategy to omnichannel execution with AI-powered platforms and an 82-84% offshore delivery model.
- Agency/services: Klick Health, Accenture Life Sciences, Cognizant
- Medical writing/regulatory: Clarivate, PAREXEL, Covance
- 10-year 28% CAGR demonstrates exceptional growth execution
Infinitus Systems
San Francisco, CA
Voice AI platform automating payer calls for faster patient access, higher accuracy, and scalable healthcare operations — the market leader in AI-powered payer phone call automation.
Inizio Engage
Fort Washington, Pennsylvania
Inizio Engage is the contract sales organization (CSO) and field commercialization division of Inizio Group Limited, a privately held pharma services conglomerate majority-owned by funds managed by...
Lockton Companies
Kansas City, Missouri
Global insurance broker delivering pharmacy benefit optimization, risk management, and specialized coverage for life sciences and healthcare providers.
- In-house team of pharmacists/specialty experts/former PBM execs for actionable pharmacy analysis
- privately owned for client-first focus
Mandolin
San Francisco, CA
AI agents automating specialty drug back-office to accelerate access and revenue for infusion providers.
- AI agents act as full employees (no APIs needed, handles portals/calls/faxes)
- end-to-end workflow automation vs widgets
- built-in compliance/logging
McKesson and CoverMyMeds
Irving, TX (McKesson corporate); Columbus, OH (CoverMyMeds); Cary, NC (Biologics)
Largest U.S. pharmaceutical distributor with an integrated technology + services business (RxTS) that is the company's highest-margin segment and strategic growth engine.
Medesto
Livonia, Michigan
Intelligent platform automating specialty patient engagement, adherence, and care coordination for pharma and pharmacies.
- AI-powered real-time risk detection and intervention guidance
- end-to-end automation from PA to persistence
- unified platform integrating devices, data, and workflows for specialty drugs
MedMe Health
Toronto, Ontario, Canada
Operating system transforming pharmacies into scalable clinical health hubs with AI-powered workflows.
- All-in-one modular platform built by/for pharmacists with pharmacy data integrations
- AI tools (clinical transcription, patient concierge voice agent)
- SOC 2 Type II / HIPAA compliant
Medmonk
Milpitas, CA
Technology-driven hub services accelerating rare disease patient access via instant copay, PA, and pharmacy integration.
- Instant enrollment (<
- 3 sec) via pharmacy/provider terminal integration
- 98% nationwide pharmacy network coverage
MedOptions RX
Itasca, IL[Contact page](https://medoptionsrx.com/contact-us/)
Next-gen specialty pharmacy bridging HUB services to precise dispensing of LDD, trials, and PAP therapies for faster patient access.
Medvantx
San Diego, CA[Medvantx collaborate](https://medvantx.com/collaborate-with-us/)[LinkedIn](https://www.linkedin.com/company/medvantxinc)
Tech-enabled pharmacy fulfillment advancing pharma patient access via PAPs, sampling, telehealth with nationwide compliance and scale.
- Nationally accredited (NABP) with 99.99% accuracy, nationwide scale
- Hub-agnostic tech platform (INSIGHTS) for fulfillment/analytics
Momentum Life Sciences
Indianapolis, IN
Personalized patient engagement platform blending nurse educators, AI analytics, and omni-channel support to boost biopharma therapy adherence and persistence.
Naven Health
Sarasota, FL[LinkedIn](https://www.linkedin.com/company/naven-health), [Indeed](https://www.indeed.com/cmp/Naven-Health,-Inc)
Nationwide home infusion nursing network delivering specialized therapy administration and pharma patient support programs across all 50 states.
- Nationwide 1,600+ nurse network with local presence for 24-48hr deployment
- 96% patient satisfaction and Joint Commission accreditation
Neon Health
San Francisco, CA
AI-native patient access platform replacing hub call center workflows with autonomous AI agents — 2x faster, 80% cheaper therapy initiation for specialty pharma.
Neovance
Raleigh, NC
Tech-enabled patient access hub services with integrated specialty pharmacy to accelerate therapy starts and adherence for pharma brands.
NimbleRx
Redwood City, California
Empowering pharmacies and pharma with digital prescription management for better adherence, revenue, and patient access.
- Controls large share of prescription purchasing for real-time patient targeting
- free for pharmacies + pays them via Experience Payments program
- seamless PMS integrations enabling transaction-level influence
Omega Healthcare
Boca Raton, Florida
AI-powered platform optimizing pharma access, real-world data, and revenue cycle for life sciences and healthcare ecosystem.
Onco360 Oncology Pharmacy
Louisville, KY
Nation's leading independent oncology specialty pharmacy delivering 24/7 expert dispensing and clinical support for complex cancer care.
Orsini Specialty Pharmacy
Elk Grove Village, Illinois
Rare disease and gene therapy-focused specialty pharmacy with an integrated hub+SP+3PL model. 12 cell/gene therapies (most in the industry), dual rare disease accreditations, and deep expertise in ...
PANTHERx Rare
Pittsburgh, Pennsylvania
Largest independent pure-play rare disease specialty pharmacy in the U.S. — $1B+ revenue, 40+ orphan therapies, dual rare disease accreditations, PE-backed and positioning for exit.
Patient Advocate Foundation
Hampton, Virginia
Nation's leading nonprofit delivering case management, copay relief, and financial aid to ensure patient access to care.
- Leading authority in personalized case management
- largest portfolio of 130+ disease-specific funds post-merger
- combined $7B+ aid to 3.8M patients with policy advocacy
Pharmesol
New York, NY[CB Insights](https://www.cbinsights.com/company/pharmesol), [LinkedIn Saumya Rawat](https://www.linkedin.com/in/saumya-rawat)
AI agents automating pharmacy calls, messaging, and documentation to scale operations 24/7.
Phil
San Francisco, California
Phil is a venture-backed, software-driven pharmaceutical commercialization platform founded in 2015 by Deepak Thomas.
Precision AQ
New York, NY
Empowering biopharma commercialization with data-driven market access strategies, HEOR, and omnichannel expertise to accelerate patient access to therapies.
PRO-spectus
Huntington Beach, California
Simplifying patient access to specialized therapies through integrated support, market access, and policy expertise.
- PE-backed growth platform with top-tier experts
- US-based team using latest eServices/technology
- Acts as extension of client's market access function, driving policy changes from patient level up
Project Outlier
Encinitas, CA
Boutique consulting fueling biotech/pharma growth through expert IT PMO, implementations, and continuous improvement.
- Exclusive focus on biotech/pharma
Prosper AI
New York, NY
Voice AI agents automating healthcare phone workflows for patient access, RCM, and payer interactions to cut costs and speed care.
RareMed Solutions
Pittsburgh, PA
RareMed Solutions is a concierge patient services provider (hub services company) focused exclusively on rare disease, orphan drugs, and complex specialty therapies.
RevSpring
Nashville, Tennessee[RevSpring website](https://revspringinc.com/about/), [RocketReach](https://rocketreach.co/revspring-profile_b5efeb0af42e7279)
Data-driven patient engagement and payments platform optimizing revenue cycle for healthcare providers via personalized omnichannel communications.
- Data-driven personalization using proprietary analytics and propensity-to-pay scoring
- OmniChannel integration (print/digital/voice) with high reach/low opt-out
- Best in KLAS patient engagement/payments
RxAccess Partners
Lemon Grove, CA
Expert market access and patient support strategies from launch to lifecycle optimization for pharma success.
SANDSCONNECT
Wylie, Texas
Specialty pharmacy providing direct home delivery of pharmaceutical specialty drugs like Hemangeol to support pharma patient access.
Shields Health Solutions
Stoughton, Massachusetts
Health system specialty pharmacy "accelerator" — the dominant platform enabling hospital-owned specialty pharmacies with technology, payer access, and clinical teams. 80+ health system partners, ~$...
Sonexus Health (Cardinal Health)
Lewisville, Texas (operations); Dublin, Ohio (Cardinal Health HQ)
Sonexus Health is Cardinal Health's specialty patient access and hub services division, operating as Cardinal Health Sonexus Access and Patient Support within the Pharmaceutical and Specialty Solut...
Syneos Health
Morrisville, North Carolina
The only fully integrated biopharmaceutical solutions organization combining clinical development and commercial capabilities to accelerate therapies from lab to life.
- CRO: IQVIA, Medpace, PPD (Thermo Fisher), Parexel, ICON
- CCO: EVERSANA, Inizio, Ashfield (UDG Healthcare)
- Agency: Klick Health, Indegene, Publicis Health
TailorMed
New York, NY
End-to-end platform automating financial assistance to eliminate cost barriers for patients across all conditions.
- Nation's largest affordability network (800+ hospitals, 650+ pharmacies)
- Direct API integrations with 70+ pharma assistance programs
- End-to-end from matching to claims/fulfillment across providers/pharmacies/pharma
The Assistance Fund
Orlando, FL
Independent nonprofit providing copay/premium assistance via 100+ disease funds to ensure insured patients access life-changing treatments.
- Manages ~100 disease funds covering all FDA-approved treatments per disease (not single-drug)
- advanced tech platform for efficient reimbursements/claims processing
- high transparency (GuideStar Platinum, 94% of donations to patients)
Timely by DrFirst
Rockville, MD
End-to-end EHR-integrated platform accelerating pharma patient access and adherence via personalized provider-patient engagement.
- DrFirst's massive scale (1/4 US prescriptions, 450K+ prescribers, 270 EHRs)
- frictionless opt-out model (<1% opt-out, 85% engagement)
- provider-sourced patient messaging for trust
Trellis AI
San Francisco, CA
AI agents automating prior auths, intake, and appeals to accelerate patient access to therapies for providers and pharma.
- Stanford AI Lab spinout with agent trained on millions of clinical data points
- +98% accuracy in PA forms and justifications
- end-to-end automation including computer-use agents for portals/EHR
Trinity Life Sciences
Waltham, MA
Powering life sciences commercialization with AI-driven insights, expert strategy, and 30 years of proven success.
UBC (United Biosource)
King of Prussia, Pennsylvania[LinkedIn UBC](https://www.linkedin.com/company/united-biosource), [CB Insights](https://www.cbinsights.com/company/united-biosource-corporation)
Uniting real-world evidence and patient access to accelerate specialty therapy outcomes for biopharma.[UBC Homepage](https://ubc.com)
- Unites evidence generation with patient access services
- proprietary tech platforms like UBC Pathways and Evidence Engine
Valeris
Morrisville, NC / Jeffersonville, IN
End-to-end commercialization partner streamlining patient access, affordability, and adherence for life sciences companies.
Value Health Holdings
Garden City, New York
GenAI-powered patient support platforms accelerating pharma access, adherence, and outcomes on Salesforce.
- HIPAA-compliant GenAI integration on Salesforce
- BOT model for quick market entry with transparency
- Proven enterprise product builds for pharma PSPs
VML Health | Market Access
New York, NY
Enterprise platforms and creative strategies accelerating pharma HCP engagement and market access.
- AI-powered, pharma-specific SaaS platforms with superior UX
- backed by 30k-employee creative-tech network
- full-spectrum HCP lifecycle support unmatched elsewhere.
Walgreens Specialty Pharmacy
Deerfield, Illinois
Walgreens Specialty Pharmacy — formerly AllianceRx Walgreens Pharmacy, rebranded August 2024 — is the largest independent specialty pharmacy not directly affiliated with a pharmacy benefit manager.
zPaper
Roswell, GA
Salesforce-native platform unifying multi-channel document exchange and FHIR data capture to accelerate pharma patient enrollments.
- Salesforce-native with Health Cloud integration
- FHIR-enabled dataDocuments for actionable data sync to EHRs
- Multi-channel unification (fax-to-digital) with OCR/AI in HITRUST cloud.
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